What to Do If You Don't Receive Login SMS?

1. Check Website Access: Click the privacy info at the login page bottom to see if ivysci.com opens. If not, there's a computer network to server connection issue.

2. Verify Server via Mobile App: Open the ivySCI app on your phone. If it works, the server is okay.

3. Use Your Phone's Hotspot for Computer: Connect your computer to the phone's hotspot, restart ivySCI on the computer, and check for SMS (usually works here). If you can connect, it proves that there is a problem with your original Wi-Fi network.

4. Reset DNS/Network: Set computer DNS, or reset network if DNS fails. First, make sure you are not currently using proxy tools like VPNs. These tools can sometimes have incorrect configurations that cause ivysci.com to enter incorrect proxy settings, which can make our service inaccessible. Secondly, please reconfigure your DNS to Google DNS: 4.4.4.4 and 8.8.8.8 and see if it works. Generally, after setting it up, you may be able to use it normally.

   If you are at work, please consult your network administrator. Our service needs to access domains under *.ivysci.com, and we hope they can whitelist this domain.

5. Contact Us

   If none of the above steps can help you solve the problem, please send us an email: help@ivysci.com.