ivySCI Helps

# Installation of ivyCite

# Supported Versions of Word for ivyCite

  1. Word 2019 and later versions
  2. Word 365

Note that the Mac version of Word theoretically supports ivyCite, but the plugin cannot be used on MacOS 10.14 (released in 2018) and earlier versions. This is unrelated to the Word version and requires upgrading the operating system.

If you receive a notification in Word 365 stating that the administrator has disabled the operation, you will need to change your Word version and reinstall Word (not the plugin). You will need an unrestricted version of Word. We recommend contacting the seller for assistance.

# Unable to Install ivyCite on Word or Prompted with Cannot Open Error

Please follow the troubleshooting steps below:

  1. Disable any proxies and check the system proxy settings.
  2. Quit Word completely, not just close the current document.
  3. Install using the online method for Word (When installing, note that China is not listed as an option for country selection, so choose any other country).
  4. After installation, Word will automatically open. Check if ivyCite is now functional.

# Online Installation of Word

You can try the online installation method first:

  1. Close Word and exit completely.
  2. Visit the Microsoft AppSource online store: https://appsource.microsoft.com/en-us/product/office/WA200002694 (opens new window)
  3. Click "Get it Now" (or "Open in Word" or similar).
  4. Log in and provide the necessary information. Note: When selecting the country, if you cannot see China (we have already filed a complaint), please choose any other country/region, such as Hong Kong SAR.

Please ensure that your account has a name (Family/Given).

# Unable to Log in After Plugin Installation

Please log out from the homepage of Word and then reopen Word. After logging out, Word should appear as follows when opened:

unlogin

# Continuous Display of "ivyCite is loading"

This occurs when Word's built-in browser prevents our program from running under certain rare conditions. Please follow the steps below:

  1. First, close Word and all your browsers.
  2. Type "cmd" in the system search bar and press Enter. You will see a black screen.
  3. Copy the code below, paste it into the black screen from step 2, and then press Enter: icacls %userprofile%\Appdata\LocalLow /t /setintegritylevel (OI)(CI)L
  4. Reopen Word, and it should work now.

If you still encounter issues, please contact us via WeChat at the bottom of the page.

# Plugin Appears Grayed Out After Installation

This occurs when your document is in the .doc format. The .doc format does not support plugins, so please save it as .docx.

# Installation and Issues with WPS Plugin

Installation steps:

  1. Download the WPS plugin installation package: install.zip (opens new window)
  2. Extract the package and open the install.html file using Chrome/Edge/Firefox browser.
  3. After seeing the successful installation message, open WPS.
  4. Wait a moment, and you will see a new ivyCite menu. Click on it to log in.

Important Notes:

  1. If WPS cannot be installed, please upgrade to the latest version.
  2. WPS is only supported on Windows and does not support Mac (the Mac version of WPS does not have a plugin).
  3. Do not use IE or 360 browsers during installation (important, 360 browser will definitely not open). You can use the built-in Edge browser.
  4. If WPS freezes after scanning the QR code and logging in, you need to manually update WPS. Uninstall it first, then reinstall the latest version of WPS.

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