Issues and Solutions during Installation and Use

Unable to Install IvyCite on Word or Prompted with Cannot Open Error

Please follow the troubleshooting steps below:

  1. Disable any proxies and verify the system proxy settings.
  2. Quit Word completely, not just close the current document.
  3. Install using the online method for Word.
  4. After installation, Word will automatically open. Check if IvyCite is functional.

Unable to Log in After Add-in Installation

Please sign out from the homepage of Word and then reopen Word. After signing out, Word should appear as follows when opened:

unlogin

Continuous Display of "IvyCite is loading"

This issue may occur when Word's built-in browser prevents our program from running under certain rare conditions. Please follow the steps below:

  1. Close Word and all your browsers.
  2. Type "cmd" in the system search bar and press Enter. A black command prompt window will appear.
  3. Copy the code below, paste it into the command prompt window opened in step 2, and then press Enter: icacls %userprofile%\Appdata\LocalLow /t /setintegritylevel (OI)(CI)L
  4. Reopen Word, and it should work now.

If the problem persists, please feel free to contact us at help@ivysci.com.

Add-in Appears Grayed Out After Installation

This occurs when your document is in the .doc format. The .doc format does not support the add-in, so please save it as .docx.